The Diva Box

Order and Return Policy

At The Diva Box, we are committed to delivering a smooth and stylish shopping experience. Please read our order and return policies carefully before making a purchase.

Placing an Order

Shopping with us is simple and secure:

  • Add your favourite accessories to your cart.
  • Proceed to checkout and enter your shipping details.
  • Select your preferred payment method: eSewa or Bank Transfer.
  • Once payment is confirmed, we will process and ship your order.
  • You will receive an order confirmation via email or SMS.

Order Processing and Delivery

Orders are processed within 24 hours after payment confirmation.

Delivery takes 2 to 3 working days across Nepal.

Track My Order

Return and Exchange Policy

We want you to love what you ordered. If there is an issue, we are here to help.

Eligible for Return or Exchange
  • Wrong item received
  • Damaged or defective item
  • Colour or size discrepancy (exchange subject to availability)
Not Eligible for Return
  • Items that are used, worn, or missing original packaging
  • Final sale or discounted items
  • Return requests made after 4 hours of delivery

Return Request Window

All return or exchange requests must be submitted within 4 hours of receiving your order.

How to Request a Return

Contact us through any of the following channels:

Please provide your order number, a description of the issue, and any supporting photos. Once your return is approved, we will send you the return address.

Refund and Exchange

  • Refunds are issued via eSewa or Bank Transfer.
  • Exchanges are subject to item availability. If the requested item is unavailable, you may select an alternative or request a full refund.

We are here to ensure your Diva Box experience is 100% satisfying. Contact us anytime for support or questions.